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Terms & Conditions



Our terms

  1. These terms
    • These are the terms and conditions apply to any products you purchase from us from our Website.
    • Please read these terms carefully before you submit your order.
    • These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these, please contact us to discuss.
  2. About us
    • We are Amunra Pure Performance Limited a company registered in England and Wales. Our company registration number is 13090572 and our registered office is at Suite 5, 55 Grove Road, Harrogate, North Yorkshire, United Kingdom, HG1 5EP.
    • You can contact our customer service team by writing to us at hello@amunrauk.com.
    • If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    • Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • When we email you to accept your order we will provide you with an order number. It will help us if you can tell us the order number whenever you contact us about your order.
    • In some circumstances we may be unable to accept your order, this may be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    • If we are unable to accept your order we will inform you of this in writing and will not charge you for the product.
    • Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.
  4. Our products
    • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    • The packaging of the product may vary from that shown in images on our website.
  5. Making changes to your order
    • If you wish to make a change to your order or the product you have ordered please contact us. We will let you know if the change is possible.
    • If it is possible to make a change to your order we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    • If we cannot make a change to your order or the consequences of making the change are unacceptable to you, you may cancel your order (see clause 8: Your rights to end the contract).
  6. Our rights to make changes
    • We may change the product to reflect changes in relevant laws and regulatory requirements and/or to implement minor technical adjustments and improvements which will not affect your use of the product.
    • In addition we may make certain to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
  7. Providing the products
    • The costs of delivery will be as displayed to you on our website.
    • Please note we are only able to deliver to the following areas: United Kingdom.
    • During the order process we will let you know when we will provide the products to you.
    • We will deliver the products to you as soon as reasonably possible and in any event we will contact you with an estimated delivery, which will be within 3-5 days after the day on which we accept your order.
    • If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • The products will be your responsibility from the time we deliver the product to the address you gave us. If you provide us with an incorrect delivery address and your order is signed for by someone else, or if the intended recipient is no longer resident or employed at the delivery location you specify, we cannot be responsible for any losses you may incur as a result, for example, theft of the products.
    • You will own the products once we have received payment in full.
    • If we require additional information to deliver the product to you we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • We may have to suspend the supply of a product to:
      • deal with technical problems or make minor technical changes;
      • update the product to reflect changes in relevant laws and regulatory requirements;
      • make changes to the product as requested by you or notified by us to you (see clause 6).
    • We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it or tell you we are going to suspend it for a period longer than [30] days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
  8. Your rights to end the contract
    • You may cancel your order and end the contract for any of the following reasons and we will refund you in full for any products which have not been provided:
      • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products, or have notified you we are going to suspend them for technical reasons for a period of more than [30] days; or
      • you have a legal right to end the contract because of something we have done wrong).
    • For most products bought online you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days and receive a refund.
    • You do not have a right to change your mind in respect of products that are liable to deteriorate or expire rapidly or that are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
    • Please note that due to their nature, you may not have a right to cancel the contract in respect of any of our coffee or other consumable products. This will not affect your statutory rights if the products are faulty or not as described. [Please check the order page before placing your order for further information on your right to return a certain Product.]
    • For products other than our coffee products or where clause 8.3 does not apply, you have 14 days after the day you receive the products, unless your products are split into several deliveries over different days, in which case you have until 14 days after the day you receive the last delivery to change your mind about the products.
  9. How to end the contract with us
    • To end the contract with us, please let us know by doing one of the following:
      • Contact us at hello@amunrauk.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    • If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at 4-5, Rose Centre Business Park, Rose Ave, Nether Poppleton YO26 6RX. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
    • You must pay the cost of return, unless:
      • the products are faulty or misdescribed;
      • you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    • If we are responsible for the cost of return, please contact our customer service for a return label.
    • We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
    • If you are exercising your right to change your mind:
      • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.
      • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    • We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2. If we have not yet processed your order or dispatched the products, your refund will be made within 14 days of your telling us you have changed your mind.
  10. If there is a problem with the product
    • If you have any questions or complaints about the product, please contact us.
      • Email: hello@amunrauk.com
    • We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
    • If you wish to exercise your legal rights to reject products you must return them to us..
  11. Price and payment
    • The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
    • It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • We accept payment by debit or credit card including VISA, MasterCard, American Express. We will ask for your payment details when you place your order and payment for the Products will be taken before we dispatch the Products.
  12. Our responsibility for loss or damage suffered by you
    • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed]; and for defective products under the Consumer Protection Act 1987.
    • We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. How we may use your personal information
    • We will only use your personal information as set out in our Privacy policy.
  14. Other important terms
    • The use of this website is subject to the terms contained in our Website Terms of Use, Privacy Policy and Cookies Policy which apply whether or not you purchase goods and services from our website.
    • We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. [If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided].
    • This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.